Help with Onix

Before contacting us

1. Check that you are in Onix and the intended organization. Your access depends on your role in that organization.
2. If an operation’s result is unconfirmed, check its status and history before repeating it.
3. For sign-in problems, use password recovery on the sign-in screen. Do not share the link you receive.

Account and personal data

To request account deletion or exercise your privacy rights, use the dedicated page or contact privacy@transferguardians.com.

Integrations

Identify the provider and the action that failed, without sending credentials, private token-bearing URLs or customer files. Integrations depend on your organization’s configuration and authorization.

Identifying the problem

Before sending a screenshot, hide personal information and confidential documents. Include only what is needed to understand the error.