Delete your Onix account

You can also start in the app

1. Open Profile and find Delete account.
2. Review the data removed, the records retained and the requirements shown.
3. If you are an organization’s last administrator, transfer administration before confirming closure. You can request help through the privacy contact before completing that transfer.
4. Confirm your identity and deletion only if you want to close the account permanently.

What happens to your account

Accepted closure revokes organization access and removes your profile and personal preferences. Authentication identity removal is processed next; acceptance of the request is not confirmation that every step is complete.

Organization data and retention

Organization contracts, documents and audit history are not erased in bulk when an account closes. You may also request assessment and erasure of personal data in those records. Requests are assessed with the responsible organization, considering legal obligations, other people’s rights and legal claims. We will explain what is retained, why and the applicable retention criteria. There is no single retention period for all Onix data.

Following up your request

We may request proportionate information to verify your identity and the scope of your request. Requests covered by the GDPR follow the legal one-calendar-month response deadline, including reasoned extensions allowed by law. If you do not receive an acknowledgement, contact privacy@transferguardians.com again.